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Privacy and Information Security Policy
Weight Watchers of Las Vegas Inc. ("Franchisee") is committed to
safeguarding your online privacy with respect to the personally identifiable
information that we may obtain from you at the
http://weightwatchersoflasvegasinc.com
web site (the "Web Site"). Our Privacy and Information Security
Policy ("Privacy Policy") answers frequently
asked questions about your online privacy, including what personally
identifiable information we may obtain from you and how it will be used and
protected. Franchisee may from time to
time change this Privacy Policy, so please check back periodically.
WHAT PERSONALLY IDENTIFIABLE INFORMATION DO WE OBTAIN FROM YOU? WHEN DO WE
OBTAIN SUCH INFORMATION?
If, upon visiting our Web Site, your use is limited to
browsing our informational content, we will not require that you provide
us with any personally identifiable information.
However, we may request personal information from you at
other times. For example:
- If you enroll for a Weight Watchers® membership
through our Web Site, we will ask that you provide us with certain personal
information, including your name, credit card number, expiration date,
e-mail address, mailing address and telephone number.
Your credit card information will not be stored on our servers, but
will immediately be transferred to InternetSecure for processing.
InternetSecure (as discussed in more detail below) employs a variety
security and risk management technologies to facilitate secure on-line
transactions and to protect your credit information. You can find more
information about InternetSecure at www.internetsecure.com.
- If you want to enter any sweepstakes, contests or
promotions sponsored by us or by one of our business partners, we will need
your name, e-mail address and other information as may be required by the
rules of the specific contest.
- If you choose to participate in a customer survey
conducted by us or by one of our business partners, we may ask for your
name, e-mail address and other information as may be required by the
particular survey.
- If you report a problem or submit a customer review,
we will ask that you provide your name, e-mail address, membership number,
address, phone number and fax number. Should you contact
us for any reason other than to report a problem and/or submit a review, we
may also keep a record and/or copy of your correspondence with us.
HOW DO WE PROTECT THE SECURITY AND QUALITY OF YOUR PERSONAL INFORMATION?
To protect the security and quality of your personal
information, we have implemented technical and managerial procedures to
maintain accurate, current and complete information as well as to protect your
personal information against loss, misuse or alteration when it is under our
control. Your personally identifiable information will be encrypted and stored
on our secured servers. Your personal information is also password protected
so that access is limited to yourself and those with whom you share your
password, Franchisee, as well as third
party access facilitated by Franchisee
with your prior permission.
We have also taken steps to help protect the integrity of your personal
financial information when you complete a purchase transaction on our Web Site.
As noted above, we use InternetSecure to facilitate confidential
online business transactions. InternetSecure helps prevent your credit
information from being read by unauthorized persons as this information is
transmitted over the Internet. InternetSecure employs the Netscape
Enterprise Server using SSL (Secure Socket Layer) encryption for the secure
exchange of your personal information and the InternetSecure system.
The InternetSecure transaction system passes your credit information
through its system, but does not retain any credit card numbers. Once the
transaction is completed, information about the sale (without credit card
information) is stored in a password-protected online database maintained by
InternetSecure. Only in an offline and offsite accounting server does
InternetSecure retain the entire transaction record. This eliminates
the ability of hackers to gain access to your personal information. In
addition, InternetSecure processes all transactions by private digital lines,
and not via the Internet. You can find more information about
InternetSecure at www.internetsecure.com.
HOW DO WE USE YOUR INFORMATION?
Our primary use of your information is to administer, maintain and improve
your experience on our Web Site generally as well as provide you with
customized, personalization services and interactive communications.
- If you check the "opt in" feature on our
Web Site, we may from time to time send you e-mails regarding our Web Site
and special promotions. Also, we occasionally may send you direct mail about
products or services that we believe may be of interest to you.
- We use your financial information (e.g., your credit
card number) only to verify your credit and to bill you for memberships
purchased through our Web Site. We also use your contact information as
necessary to send you information about the memberships that you have
purchased on our Web Site.
- When you enter any sweepstakes, contests or
promotions sponsored by us or by one of our business partners, we may use
your e-mail address to send you status updates.
- We use your IP address to help diagnose problems
with our server and to administer the services offered on our Web Site.
We also use your IP address to help identify you and to gather broad
demographic information that we may share with our business partners, but
only in the aggregate without any of your personally identifiable
information.
- We may research the demographics, interests and
behavior of our customers based on the information provided to us during
membership registration, during sweepstakes, contests and promotions,
from our server log files, from cookies and from surveys. Our research may
be compiled and analyzed on an aggregate basis. We may share this aggregate
data with business partners, but only in the aggregate, without any of your
personally identifiable information.
CAN YOU "OPT-OUT" OF RECEIVING COMMUNICATIONS FROM
FRANCHISEE?
If you change your mind and decide that you no longer want
to receive promotional e-mails and/or direct mailings, you may opt-out at
any time by simply sending an e-mail request to
ybfat@weightwatcherslv.com
. Similarly, if you are not receiving our promotional e-mails and/or direct
mailings and wish to receive these materials, you may opt-in at any time by
simply sending an e-mail request to
ybfat@weightwatcherslv.com
.
PRIVACY POLICIES OF FRANCHISEE PARTNERS
Third parties that have links on our Web Site may collect
personally identifiable information about you. We are not responsible for
the privacy policies or practices of such sites and the practices of these
sites are not governed by this Privacy Policy. If you have questions about
the privacy policies or practices of a third party site, you should contact
the site administrator or web-master of the specific site.
We may from time to time partner with other companies to
offer co-branded services as well as sweepstakes, contests and promotions.
Any information that you provide in connection with the co-branded services
or any jointly sponsored sweepstakes, contests or promotions will become the
joint property of Franchisee and its business partners. We
will maintain your information in accordance with the terms of this Privacy
Policy. However, this Privacy Policy does not govern the privacy policies
and practices of our business partners. If you have questions about the
privacy policies or practices of our business partners, you should contact
them directly.
DO WE SELL OR RENT YOUR PERSONALLY IDENTIFIABLE
INFORMATION?
No, as a general rule, we do not sell or rent your
personally identifiable information to any one. If and whenever we intend
to share your personally identifiable information with a third party (other
than to a business partner as provided herein), you will be notified at the
time of data collection or transfer, and you will have the option of not
permitting the transfer. However, we may from time to time rent or sell
demographic information in the aggregate that does not contain your
personally identifiable information.
WITH WHOM DO WE SHARE INFORMATION?
We generally will not disclose any of your personally
identifiable information except when we have your permission to do so or
under some special circumstances described below.
- As noted previously, we may from time to time
partner with other companies to offer co-branded services as well as
sweepstakes, contests and promotions. Any information that you provide
in connection with the co-branded services or any jointly sponsored
sweepstakes, contests or promotions will become the joint property of
Franchisee and its business partners. We may also disclose other personal
information about you to our business partners, but only if we have obtained
your permission to make the disclosure before data collection or before
transferring the data.
- We may, from time to time, offer you the opportunity
to receive materials or special offers from third parties. If you want to
receive this information, we may (but only with your permission) share your
name and e-mail address with them.
- Under confidentiality agreements, we may match user
information with third party data. We also may disclose aggregate
demographic and/or user information and statistics in order to describe
our customer base to prospective partners and other third parties, and for
other lawful purposes.
- We may disclose your personally identifiable
information without your prior permission in special cases. For example,
we may have reason to believe that disclosing the information is necessary
to identify, contact or bring legal action against someone who may be
violating the User Terms and Conditions, or may be causing intentional or
unintentional injury or interference to the rights or property of
Franchisee or any third party, including other customers. Also, we may
disclose or access your personally identifiable information when we believe
in good faith that law or regulation requires disclosure.
HOW CAN YOU UPDATE, CORRECT OR DELETE YOUR PERSONALLY
IDENTIFIABLE INFORMATION?
You may edit your personally identifiable information and
your password at any time by sending an e-mail request to
ybfat@weightwatcherslv.com
.
WHAT ARE COOKIES? HOW DO WE USE COOKIES?
Cookies enable us to customize and personalize your
experience on our Web Site, including the products and promotions that are
offered to you. Essentially, a cookie is a small amount of data that is
sent to your browser from a web server and is stored on your computer's
hard drive. We use cookies for several purposes in connection with the
operation of our Web Site.
- We may use cookies to identify you and access your
information stored on our computers in order to deliver you a better and
more personalized experience. For example, we may use cookies to tell you
about products and services specific to your interests.
- Upon request, we will save your "user name"
so that you do not have to re-enter it every time you visit our Web Site.
In providing you with this service, we use cookies.
- We may use cookies to estimate our customer base
and customer usage patterns. Each browser accessing our Web Site may use
given a unique cookie that is then used to determine the extent of repeat
visits and the customer activity during those visits. We may use the
historical information to help target promotions based on customer
interests and behavior, both specifically to individual customers and on
an aggregate basis with respect to all customers.
- We also may use cookies to track your progress and
number of entries in some promotions, sweepstakes and contests, or through
a meeting registration process. For example, when a promotion uses cookies,
the information coded to the cookie indicates your progress through the
promotion, and may be used to track entries, submissions and status of
prize drawings.
Business partners that offer co-branded services and
jointly-sponsored sweepstakes, contests and promotions on our Web Site,
may use their own cookies. We have no control over those cookies, nor
does this Privacy Policy cover how your personal information contained
in those cookies may be used or protected. If you have any questions
about the cookies of such third parties, or about the use of your personal
information by such third parties, you should contact the site administrator
or web-master of the third party site.
DO YOU HAVE CHOICES ABOUT COOKIES?
Yes, you have several choices with respect to cookies.
You can modify your browser preferences to accept all cookies, to notify
you when a cookie is set, or to reject all cookies. However, our Web Site
uses cookie-based authentication. Accordingly, if you choose to reject all
cookies, you may not be able to log onto our Web Site and/or use our
services or participate in our sweepstakes, contests or promotions.
WHAT ELSE SHOULD YOU KNOW ABOUT YOUR ONLINE PRIVACY?
It is important to remember that whenever you voluntarily
disclose personal information on-line, your information can be collected
and used by others. If you transmit or post personal information on-line
that is accessible to others, you will not be able to control how that
information is used by others.
When we receive the transmitted information, we will use
the procedures summarized in this Privacy Policy to ensure the integrity
and security of that information in our systems. Unfortunately,
notwithstanding any of the steps taken by us, it is not possible to
guarantee the security and integrity of data transmitted over the Internet.
Consequently, while we take the above-described reasonable steps to protect
your personal information, we cannot and do not warrant the security or
integrity of any information you transmit to us when registering for our
Web Site or otherwise. All such transmission of information is at your
own risk.
Moreover, though we are committed to having our Web Site
comply with this Privacy Policy, you are ultimately responsible for
maintaining the secrecy of your password and your personally identifiable
information. If you are careless with your password, or you decide to
share your password with third parties, you must be aware of the risk that
such third parties will have access to all your personally identifiable
information.
CONTACTING US.
If you have any questions or comments about this Privacy
Statement or the practices of our Web Site, please feel free to e-mail us at
ybfat@weightwatcherslv.com
.
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